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Shipping & Returns

Shipping
General Information
Orders will be sent via the Royal Mail. The options for delivery include: 
  • Royal Mail Special Delivery
  • 1st or 2nd Class Standard Mail
  • 1st or 2nd Class Recorded Delivery
  • International Signed For
  • A nominated courier service as per your delivery option at checkout.
  • Delivery options sent 1st or 2nd Class post or Air Mail will be at your discretion. We will not be liable for lost or undelivered items. We will provide you with a dated and signed official proof of dispatch in the event of lost or undelivered items. The claim will need to be made by you should you wish to pursue for compensation.
  • All parcels will be fully insured up to the compensation value of your chosen delivery option at checkout.
  • All orders will be dispatched 1-2 days after checkout or subject to the availability of the items.
  • If the items that you require are not in stock we will email you with the current expected re-stocking date and at this point you may cancel your order if you do not wish to wait.
  • All deliveries times are approximate and obviously subject to geographical restrictions.
  • Royal Mail now guarantees delivery on Saturday subject to additional charges.
  • There are no deliveries on a Sunday.
  • Once an order has left our dispatch department an email can be sent to you with the relevant tracking information if required and chosen as an option at checkout.
Shipping Restrictions:
  • We will not ship to a PO BOX number unless you email before dispatch with a valid reason.
  • Air and ground shipment times are calculated in full business days and do not include weekends or holidays.
  • Oversized and heavy items maybe subject to additional charges. We will contact you by email or telephone to advise accordingly.
  • Any additional charges will be added to your bill and charged accordingly.
  • We also delivery to all military BFPO addresses throughout the world.
  • Watch Tool ships Monday through Thursday. Friday dispatch is discouraged due to the delicate nature of some parcels that maybe held in external warehousing facilities over this period. However, if requested we will dispatch if required.
Delivery of Order:
  • Some types of deliveries that are dispatched require a signature and are fully insured up to the compensation level as indicated by your checkout option. We will supply you with a unique package tracking number if required and chosen as a checkout option. You will be responsible for receipt of delivery. If a parcel is returned to us undelivered then we may pass on to you any charges levied against us and charge you for re-delivery.
  • Please note that you will be responsible for any duty or import taxes, if they apply to your country (this does not apply to UK customers). Please contact us at store@watchtool.co.uk before you order if this is of concern or you would like to know more about import tax or duty and we will do our best to help.
Shipping Problems:
  • In the unlikely event that your item is received in a damaged condition, or not received at all, then the Royal Mail or nominated courier may conduct an investigation. Please be advised that these types of circumstances are beyond our control and as such we cannot admit any liability or offer any form of compensation. The claim process and any subsequent investigation will be conducted solely by the shipping agent and Watch Tool has no impact on the proceedings or outcome. DO NOT discard the original packaging, as the Royal Mail or the nominated courier may want to inspect it as part of their investigation process. Watch Tool reserve the right to delay re-shipment of any watch tools until the claim process has been completed and monetary reimbursement has taken place. We will not refund any money until the claim is settled.
  • Late and missed deliveries are also unfortunately beyond our control and as such we cannot be held responsible for failure to meet delivery times or dates. The Royal Mail or nominated couriers are chosen because of their commitment to customer service. We have found in our experience that they have demonstrated an ability to succeed at consistently maintaining customer service levels. In the unlikely event that you do encounter a problem then please address this directly with the service provider if that is the Royal Mail or nominated courier.
  • Claims for shipping problems within the United Kingdom can take up to 30 days to process. If the Royal Mail or nominated courier claims responsibility for the loss or damage of your parcel, then the insurance reimbursement will be issued to Watch Tool and a replacement item will be shipped out immediately. If that item is no longer available, and a similar item is not wanted or is deemed unsuitable, then Watch Tool will refund your payment.
  • International shipping problems will be subject to a similar process but time scales may vary by country. If you encounter a problem making a claim and or need our advice, then please feel contact us at any stage and we will work together to establish a mutually agreeable outcome.

Item Problems:

  • In the very unlikely event that you receive your item and it is not what was ordered, then please contact store@watchtool.co.ukwithin 5 days of receipt and we will resolve the issue immediately. Product discrepancies notified after 5 business days may not be honoured for replacement.

Important Notice:

  • Once your parcel has been signed for, by anyone at the delivery address, it then becomes your responsibility. This is an important consideration when nominating a work or alternative address for delivery.
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